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What we do

Maintenance & Support

When we say Pixel Bound is a full-service agency, we really mean it. Delivering your new website doesn’t mean our job is done. We’ll stay by your side for as long as you need us, providing advice, support, monitoring and optimisation. We’ll make sure your site – and your business – run as smoothly and easily as possible. Whether you’re a new client or a longstanding one, we’re only ever a call or an email away.
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Always on Hand

At Pixel Bound, we believe in lasting relationships. Once your new site is up and running, we’ll stick around to provide any support you need. That could be in-person or video tutorials, training you to use your site to its full potential. It could be about monitoring your site, analysing its performance and proactively finding ways to improve. We could be adding new content, or refreshing your design to keep up with the pace of your growing business. Our maintenance and support services include all this and more. And if you want steady, responsive long-term support, we’re happy to work out an affordable monthly retainer.

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Your New Support Team

You don’t have to be a Pixel Bound customer to benefit from our services. We’re happy to assist anyone looking for help with upgrading, redesigning or running their website. We can work with you to add functionality, carry out maintenance, streamline and optimise, debug and update…whatever your website needs, we’re here to provide it. We’d love to hear from you, so get in touch!

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What we use

When maintaining websites and supporting our clients, we use these professional tools and technologies…

  • Notion
  • Google drive
  • Cloudways
  • Github
  • Vs code
  • Transmit
  • Google lighthouse
  • Google analytics
  • Imagify

"Pixel Bound have been a fantastic support to me on wider technical IT issues and integrations, way beyond what I expected. They don’t just build websites, they partner with you throughout the whole process and I would recommend Pixel Bound to anybody who is looking for a new or upgraded website!"

Tristan Finch - Founder, TPF Recruitment

Latest work

Some recent projects we’ve worked on...

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Just Kitchen Doors

A website redesign and a move to WordPress for more complex e-commerce needs

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Pro Extract Co.

Avant-garde design and intuitive e-commerce for a luxury startup


FAQ

Here’s some questions we get asked frequently about our maintenance and support service

What is involved in maintenance and support?

Our maintenance and support service is different to our hosting and security plans. Maintenance and support covers anything from regularly updating content on your site, making any functionality changes, installing and testing new plugins and improving optimisation.

How much maintenance and support time am I allowed per month?

This will depend on what you require to be carried out on a monthly basis. You tell us what you want us to do and we can work out a monthly maintenance and support plan. If you are looking for some one-off work, for example some additional functionality that would take longer than the allocated hours for the month, we will quote for this as a new project.

Does my time roll over to the next month?

Our maintenance and support plans do not roll over. Each month you get the hours that you have requested and you get to use these hours however you choose. If you need something done to your site quickly that will go over the allocated time you have for the month, we can charge separately for the additional hours. We will let you know before any work commences the additional cost.

Am I tied into a maintenance contract?

No, you can cancel your maintenance and support plan with us at any time, we just need one month in advance notice.